Skip to main content

How a Pandemic Further Defined Our Culture

By Personal Insurance

I was recently asked to sit down with an up-and-coming business owner to discuss how BHI’s culture was built. I told him that you do not define your culture, your culture defines you. I explained that, in my opinion, an organization’s culture is defined by its actions, by what it encourages and rewards, and what it tolerates. BHI’s culture promotes a “work hard, play hard” mentality from the reception desk all the way to the CEO’s desk. Our mission statement promises to field a team committed to executing a vision of growth, while maintaining a client-focused culture and giving back to our community. When COVID-19 began to show its ugly face in the 1st Quarter, BHI was forced to consider the impact to our team, our clients, and our community. We knew that the uncertainty facing us, our ability to succeed in 2020 would require us to be fluid with our decision making, creative with our planning, and impactful with our execution.

As the pandemic began to disrupt nearly every aspect of our lives, BHI quickly realized that 2020 was not going to be a normal year. We knew that we would have to balance the safety and well-being of our team with the importance of our culture, work performance, and overall morale. We immediately allowed those employees that were high risk, or uncomfortable coming into the office, to work from home. Meanwhile many of our employees quickly found themselves adding the role of school teacher to their resume. BHI was very fortunate that our IT Provider, LanPros, Inc., already had us set-up to be able to work remotely and our nearly 30 employees transitioned to working from their homes, continuing to provide the amazing service our clients are accustomed to and deserve. While our team continued to perform at a high level in a remote work environment, we felt that it was difficult to maintain our unique cultural without being under the same roof. With our office already set up to be socially distanced, we began to reintroduce all non-high-risk employees back into the office in September and set up a QDRO for the purpose of reimbursing employees for childcare costs that were incurred by them coming into the office. BHI felt compelled to support those employees that would have to incur an expense with their children being educated virtually. With many of our employees taking advantage of this program, we are extending it through the end of the year and will continue offering this program until COVID-19 is no-longer causing a hardship.

To further enhance our culture, BHI is big on team-building events as we feel it brings the entire company closer and rewards the hard work and successes of our team. Prior to COVID-19, there were several events planned for 2020, including the entire company going to the Phillies’ home opener game, our annual trip to a country concert at the Delaware State Fair, and our fall BBQ for our business partners. As these events were cancelled one by one, BHI was very concerned that our mentality and the heart of our culture would change from “work hard, play hard” to “all work and no play.” After some creative brainstorming, we decided to have a company corn hole tournament as it allowed us to stay socially distanced. Our team had such a great time that it will now be an annual event. In December, we created what will also be an annual tradition with our BHI Family Movie Day. BHI rented an entire movie theater, inviting our employees and their families for a private showing of a holiday favorite, The Polar Express. Hopefully, Santa will be able to visit next year.

When I look back at 2020, I am very proud of BHI’s ability to give back to our community. Every year we are normally very active in supporting the non-profits that provide incredible service to our communities, but this year we have nearly doubled our charitable contributions in 2020. The hospitality industry, which is near and dear to my heart, was drastically impacted early on with the closure of sit-down dining. To show our support for restaurants in those early months, BHI purchased take-out lunch from a different client every day, for our employees still coming into the office. Over a 6-week period in the summer, we partnered with Platinum Dining Group, Martuscelli Restaurant Group, and Jack’s Country Maid Deli of Elsmere to deliver 1,000 meals to frontline healthcare workers and first responders. We also purchased 5,000 face masks, donating them to many of our clients that were impacted by the new COVID-19 guidelines for operating their businesses. And finally, in November, when the new round of restrictions once again impacted restaurants and bars, the #BHIBuys campaign was created, reimbursing up to 25% of a patron’s bill for visiting one of our clients’ establishments.

To say that 2020 has been a challenging year for many would be a gross understatement. For many, it is difficult to find the silver lining amid the disruption, and in some cases, devastation that COVID-19 has caused on the business community. As this year comes to a close and we get time to reflect on an unprecedented year, I feel a great sense of pride to look back on how our team has responded and in doing so, further defined our already very unique culture.

ABOUT THE AUTHOR:

John  joined  BHI  in  2006  as  a  part-time  advisor,  became  a  partner  in  2010  and President/CEO  in  2016.  His  primary  role  is  that  of  an  insurance  advisor,  working  with industry leaders to implement insurance and risk management strategies that are a best fit for each client. In addition to John’s role as an advisor, he oversees all financial and strategic initiatives for BHI. He has experience dealing with multiple insurance strategies, including   guaranteed cost,   loss   sensitive   and   captive   insurance   programs,   for organizations and businesses across most industries. John is licensed to sell insurance in 43 states and to date, has sold over $100,000,000 in Property & Casualty Insurance premiums. Most  recently,  John  has  been  honored  by  Delaware  Business  Times  as  one  of  their  40 Under 40 Leaders. DBT presents this award to “role models who are striving to make a difference in our community.” Under John’s leadership, BHI was also named a Fastest 50 award winner, signaling BHI’s growth and placement as a premier brokerage in the Mid- Atlantic region. A lifelong Delawarean, John resides in Hockessin with his two children, Jack and Bailey.

This article is featured on Delaware Business Times – BIZINSIGHTS. For full access, click here

Renting Your Home to Others

By Personal Insurance

Liabilities of Renting Your Home

If you are considering renting out your home, take the following considerations to heart before doing so.

Renting To Do’s

  • Draw up a rental agreement that defines the terms of the rental, including restrictions, liabilities and occupancy guidelines.
  • Ask for references from potential renters, especially those that will stay for a while.
  • Request a security deposit to be refunded if there is no damage to your home.
  • Contact B+H Insurance, LLC about your plan to rent out your home and ask about how this may affect your current coverage.
  • If you are renting for a long period of time, consider hiring a “property manager” to look out for your house while you are away.

Protecting Your Personal Property

  • Set aside a locked place in your home to store personal items such as clothing and valuables.
  • Take valuable items to a locked storage facility, a family member’s home or a bank vault.
  • Change alarm codes after you are done renting.
  • Provide keys to only one door of your residence so that you have to change only one lock after the renters leave.
  • Photograph and videotape all areas of your home before the rental takes place in case damage occurs while you are away.
  • Tell your neighbors that you are renting and ask that they watch over your home.
  • Have your mail forwarded or held until you return.
  • Provide your contact information for both the renters and your neighbors in case of an emergency.
  • Provide the renters with a list of service providers, such as plumbers and electricians, in case of a water leak or furnace failure.

Contact B+H Insurance, LLC at 302-995-2247 today to learn more about the risks of renting your home.

#Inc5000 List!

By Announcements

2020 Inc. 5000 We made the list!

Inc. Magazine Unveils Its Annual List of America’s Fastest-Growing Private Companies

B&H Insurance (BHI) Ranks No. 4583 on the 2020 Inc. 5000 With Three-Year Revenue Growth of 68.59 Percent

 

NEW YORK, August 12, 2020Inc. magazine today revealed that B&H Insurance (BHI) is No. 4583 on its annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment—its independent small businesses. Intuit, Zappos, Under Armour, Microsoft, Patagonia, and many other well-known names gained their first national exposure as honorees on the Inc. 5000.

John Boykin, President/CEO states, “We are honored to be included in this very prestigious list.  We are very fortunate to have incredible employees, amazing clients, and great business partners, all of whom have helped BHI grow to what it is today.”

Not only have the companies on the 2020 Inc. 5000 been very competitive within their markets, but the list as a whole shows staggering growth compared with prior lists as well. The 2020 Inc. 5000 achieved an incredible three-year average growth of over 500 percent, and a median rate of 165 percent. The Inc. 5000’s aggregate revenue was $209 billion in 2019, accounting for over 1 million jobs over the past three years.

Complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, can be found at www.inc.com/inc5000. The top 500 companies are also being featured in the September issue of Inc., available on newsstands August 18.

“The companies on this year’s Inc. 5000 come from nearly every realm of business,” says Inc. editor-in-chief Scott Omelianuk. “From health and software to media and hospitality, the 2020 list proves that no matter the sector, incredible growth is based on the foundations of tenacity and opportunism.”

The annual Inc. 5000 event honoring the companies on the list will be held virtually from October 23 to 27, 2020. As always, speakers will include some of the greatest innovators and business leaders of our generation.

BHI is the antithesis of a traditional insurance brokerage, offering not only Commercial and Personal Insurance, but also Benefits, Risk Control/Safety, HR Consulting and 401k Services. Instead of sitting back and waiting for policies to renew, we proactively mitigate risk, share knowledge, and employ creative strategies to stay at the forefront of ever-changing client needs. We work harder and smarter than our competitors, tackling challenges with tenacious persistence and endless drive. In our industry, people accept subpar service—we’re here so they don’t have to.

  

More about Inc. and the Inc. 5000

Methodology

The 2020 Inc. 5000 is ranked according to percentage revenue growth when comparing 2016 and 2019. To qualify, companies must have been founded and generating revenue by March 31, 2016. They had to be U.S.-based, privately held, for profit, and independent—not subsidiaries or divisions of other companies—as of December 31, 2019. (Since then, a number of companies on the list have gone public or been acquired.) The minimum revenue required for 2016 is $100,000; the minimum for 2019 is $2 million. As always, Inc. reserves the right to decline applicants for subjective reasons. Companies on the Inc. 500 are featured in Inc.’s September issue. They represent the top tier of the Inc. 5000, which can be found at http://www.inc.com/inc5000.

About Inc. Media

The world’s most trusted business-media brand, Inc. offers entrepreneurs the knowledge, tools, connections, and community to build great companies. Its award-winning multiplatform content reaches more than 50 million people each month across a variety of channels including websites, newsletters, social media, podcasts, and print. Its prestigious Inc. 5000 list, produced every year since 1982, analyzes company data to recognize the fastest-growing privately held businesses in the United States. The global recognition that comes with inclusion in the 5000 gives the founders of the best businesses an opportunity to engage with an exclusive community of their peers, and the credibility that helps them drive sales and recruit talent. The associated Inc. 5000 Conference is part of a highly acclaimed portfolio of bespoke events produced by Inc. For more information, visit www.inc.com.

The Benefit of Benefits

By Employee Benefits, Group Benefits

Remaining competitive in the hunt for the right job candidates who will propel your business to success is a struggle. Once you find the people you need, you have to convince them that your company is a better place to work than your competitors. A strategic, quality benefits package can help you attract and retain those top employees.

Employees value a well-rounded selection of benefits, and health insurance, a 401(k) plan, life insurance and dental coverage are a few of the plans that you can consider offering.

The Benefits

Benefits packages offer value to your employees and help you boost productivity and retention in a cost-effective manner. Here are a few of the advantages of offering employee benefits as part of your compensation package.
Read More

How to Manage the Mental Health of Returning Employees

By HR Services

“The most important thing HR directors need to do is to manage expectations,” said Maria Clyde, SHRM-SCP, director of human resources at BHI insurance agency in Newark, Del.”

Our very own, Maria Clyde, Director or HR, spoke to SHRM about “How to Manage the Mental Health of Returning Employees”

Click HERE to check out the article from SHRM (Society for Human Resource Management)

Returning to Work Post-COVID-19

By HR Services

As Delaware and surrounding areas reopen workplaces and release new COVID-19 mitigation guidelines for employers, we urge you to consider adopting the following precautionary procedures:

  • Designate a Pandemic Safety Officer for each active job site or location
    • The Officer should be on site at any time that work is performed or the location is open, screen employees before beginning work and enforce new COVID safety precautions.
    • The Officer should take a COVID-19 Awareness Training Course, obtain a COVID-19 workplace training certificate and post it at the job site or location/establishment alongside any other required posters or permits.
    • The Officer may also be your Site Safety Manager, General Manager, Operations Manager, HR, etc.
  • Create and communicate a COVID-19 Safety Plan tailored to your company (contact us for more details).
  • Limit the number of employees at a location or site (consider square footage, client volume, etc.).
  • Require employees to wear masks at all times while working.
  • Require social distancing of 6 feet or more between employees while they are working and taking breaks.
  • Provide every employee with regular access to hand-washing stations, hand sanitizer, and disinfectant wipes.
  • Schedule regular hand-washing breaks.
  • Minimize sharing of utensils, computers, tools, equipment, etc. amongst employees.
  • Have high-touch areas and tools cleaned and disinfected regularly.

For further guidance, join us for our BHI Executive Learning Series webinar on Tuesday, May 12, 2020 entitled “We are returning to work! Now what?” Click here to register. As always, please contact our Insurance, Safety and/or HR Consultants for further questions.

Thank you and stay safe!
Your BHI Team

The Volunteer Protection Act

By Business Insurance

To promote volunteerism, the Volunteer Protection Act (VPA) was signed into law in 1997. This act pre-empts existing, looser state laws protecting nonprofit volunteers, encouraging the public to participate in social service.

Overview of the Volunteer Protection Act

The VPA protects volunteers against civil liability under the following conditions:

  • The volunteer was acting within the guidelines of his or her job description
  • The volunteer had the proper licenses, certifications or was authorized to act, and those acts were within his or her job description
  • The volunteer did not cause harm that was caused by willful or criminal misconduct, gross negligence, reckless misconduct, or a conscious, flagrant indifference to the rights or safety of the individual harmed
  • The volunteer did not inflict harm while using a motor vehicle, aircraft or other vehicle

The VPA provides consistent protection for all nonprofit personnel since state laws vary. More specifically, many states only provide protection to the organization’s director or board members, while others protect everyone associated with the organization.

The VPA does not, however, protect a volunteer from litigation brought by the organization onto the volunteer for violating one of previously mentioned criteria.

Most importantly, the VPA does not protect the nonprofit organization from litigation; it only protects the volunteer. In other words, the organization may be liable for the negligent actions of the volunteer, even when the volunteer is immune from litigation under the VPA. Therefore, the burden of responsibility is on the organization to assure that its volunteers are acting in a lawful manner while carrying out the duties assigned to them by the nonprofit.
Read More

CARES Act Expands Health Coverage Rules

By Group Benefits

On March 27, 2020, the U.S. Congress passed the Coronavirus Aid, Relief and Economic Security Act (CARES Act) to provide $2.2 trillion in federal funding to address the COVID-19 crisis. The President signed the CARES Act into law the same day.

Following and building upon two other federal laws that were recently enacted to address the pandemic—the Families First Coronavirus Response Act (FFCRA) and an emergency funding bill—the CARES Act makes a variety of changes affecting health plans.

Health Plan Coverage Provisions
The CARES Act includes provisions to:

  • Expand the types of coronavirus testing that all comprehensive private health insurance plans must cover without cost-sharing or barriers under the FFCRA;
  • Accelerate the process that would make permanent the requirement for health plans to cover preventive services and vaccines related to COVID-19;
  • Allow telehealth and other remote care services to be covered under a high deductible health plan (HDHP) before the deductible is met, without affecting the HDHP’s compatibility with Health Savings Accounts (HSAs) (applicable for HDHP plan years beginning on or before Dec. 31, 2021); and

Treat additional over-the-counter medications, along with menstrual care products, as qualified medical expenses that may be paid for using HSAs or other tax-advantaged arrangements.

COVID-19 ECONOMIC INJURY DISASTER LOAN APPLICATION CLICK, HERE.

 

Families First Coronavirus Act (FFCRA)

By Personal Insurance

Please see below for the latest on FFCRA – updated DOL guidance, a Q&A doc, and IRS guidance on the tax credits.

Visit the DOL website for more Q&As, fact sheets, posters, etc. You must comply with the notice provisions below by April 1, 2020.

Delaware Health and Social Services, Division of Public Health released a notice on Essential Services Screening Recommendations for COVID-19, also below.

DOL Guidance on FFCRA Employer Leave Requirements

Families First Coronavirus Response Act – Questions and Answers

IRS Issues Guidance on Tax Credits for Coronavirus (COVID-19) Paid Leave

FFCRA Poster

Essential Services Screening Policy