Tracy began her career in the insurance industry in 1987 on the Agency side in the Commercial Lines Department. She joined B+H Insurance as an Account Manager in 2006. She is currently responsible for servicing the commercial insurance policies for large companies and works on maintaining open lines of communication to provide the best customer experience. Tracy earned her Associates of Science Degree in Executive Secretarial at Goldey Beacom College, in Wilmington, Delaware, in 1986. She went on to receive the Certified Insurance Service Representative Designation in 2000. In 2009, she also completed the Certified WorkComp Certification, and in 2012 she received her Certified Insurance Counselor Designation. For her excellent service to her customers, Tracy was named Customer Service Representative of the year in 2013 by the Independent Agents & Brokers. In her spare time, she enjoys traveling and spending time with her family.